Contact Us

How Can We Help?

For customer service enquiries, please get in touch with us by email. We’ll do our best to assist with your query as efficiently as possible.

contact@mailserveis.com

ORDER HELP

Questions about an existing order or your order details.

DELIVERY

Help with delivery information, tracking or an order that has not arrived.

RETURNS

Questions about returning an eligible item or the status of a return.

PRODUCTS

Help with product information or an item you have received.

EXISTING ORDERS

Contacting Us About an Order

If your enquiry relates to an existing order, please include your order number when contacting us. This helps us locate your order and assist you more efficiently.

PLEASE INCLUDE Your order number

AND The email used for your order

HELPFUL A clear description of your query

DELIVERY HELP

Questions About Your Delivery?

If you are contacting us about delivery, please check any tracking information available for your order before getting in touch.

If your estimated delivery timeframe has passed or there appears to be an issue with your delivery, please contact our customer service team with your order number and a brief description of the issue.

RETURNS

Need Help With a Return?

If you need assistance with an eligible return, please include your order number and details of the item you would like to return.

For faulty, damaged or incorrect items, please describe the issue clearly. We may ask for photographs where reasonably necessary to help us review the problem.

CUSTOMER CARE

HERE TO HELP

Shopping Support Made Simple

Whether your question is about an order, delivery, return or product, our customer service team will do its best to provide clear and helpful assistance.

PRODUCT HELP

Product Questions

If you need help with product information, please provide the product name or other relevant product details when contacting us.

If your question relates to an item already received, including a faulty, damaged or incorrect product, please also include your order number where possible.

BEFORE YOU CONTACT US

Help Us Help You

Providing the right information in your first message can help us understand your enquiry more quickly.

Include your order number for order-related enquiries.
Use the same email address associated with your order where possible.
Explain clearly what you need help with.
For product issues, include relevant details and photographs where helpful.
Avoid sending sensitive payment card information by email.

KEEP YOUR INFORMATION SAFE

Please Don’t Send Card Details by Email

For your security, please do not send full payment card numbers, card security codes, passwords or other sensitive payment authentication information by email.

SHOPPING INFORMATION

Looking for More Information?

You may find the answer to your question in our Shipping Policy, Returns Policy, Privacy Policy or Terms & Conditions.

These pages contain useful information about delivery, returns, refunds, personal information and the terms that apply when shopping with us.

CUSTOMER CARE

Questions & Complaints

If something has not gone as expected, please contact our customer service team and explain the issue as clearly as possible.

We aim to consider customer enquiries and complaints fairly and to provide appropriate assistance within a reasonable timeframe.

NEED A HAND?

We’re Ready to Help.

If you need assistance with your order or shopping experience, our customer service team is ready to help.

SHOP • CONTACT • SUPPORT

Straightforward customer care whenever you need a little help.