Shipping policy

Order Preparation

Once your order has been placed successfully, it will be prepared for delivery. We take reasonable care when processing and preparing orders to ensure that the correct items are ready for dispatch.

During busy promotional periods, seasonal sales or other periods of unusually high demand, order preparation may occasionally take longer than usual.

When Will My Order Arrive?

Our estimated delivery time is 15–20 business days. This timeframe is an estimate and may vary depending on your delivery location, order details and circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays. Delivery times may also be affected during particularly busy periods.

Delivery Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

From time to time, free delivery or reduced delivery charges may be available as part of a promotional offer. Where applicable, the relevant terms and minimum order requirements will be displayed on the website or during checkout.

Your Delivery Address

Please make sure that your delivery address and contact details are complete and accurate before submitting your order.

Incorrect or incomplete delivery information may result in delays or prevent successful delivery. If you notice an error after placing your order, please contact our customer service team as soon as possible.

We cannot guarantee that delivery details can be changed once an order has entered processing or has been dispatched.

Delivery

Orders will be delivered to the address provided during checkout. Depending on the delivery service available for your order, delivery arrangements may vary.

Please check your delivery details carefully and ensure that someone can receive the order where required.

Unexpected Delivery Delays

While we aim to meet our estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include severe weather, transport disruption, public holidays, unusually high order volumes or other unexpected events affecting delivery services.

Where we become aware of a significant issue affecting your order, we will take reasonable steps to help resolve it.

Sales & Promotional Periods

During major sales, seasonal promotions and other high-demand periods, we may receive a significantly higher volume of orders than usual.

This may occasionally result in additional processing or delivery time. We appreciate your patience while orders are prepared and delivered.

Multiple Deliveries

In some circumstances, products within the same order may be processed or delivered separately.

If your order arrives in more than one parcel, the parcels may not necessarily arrive at the same time.

Order Not Arrived?

If your estimated delivery timeframe has passed and your order has not arrived, please check any available tracking information first.

If you still need assistance, please contact our customer service team using the details provided on our Contact page. Please have your order number available so that we can assist you more efficiently.

Damaged or Incorrect Delivery

Please check your order after delivery. If an item arrives damaged, faulty or materially different from what you ordered, please contact our customer service team as soon as reasonably possible.

We will review the issue and, where applicable, provide an appropriate solution in accordance with our Returns Policy and your statutory consumer rights.