Privacy policy

Personal Information

When you shop with us, create an account, contact us or otherwise use our website, we may collect personal information that you provide directly to us.

How We Receive Your Information

We may receive personal information when you place an order, register for an account, subscribe to communications, contact customer service, complete forms or interact with our website.

Certain technical information may also be collected automatically when you browse the website through cookies or similar technologies, subject to applicable requirements and your available choices.

Why We Use Personal Information

Depending on how you interact with us, personal information may be used to:

• process, manage and fulfil your orders;
• arrange delivery and provide order-related information;
• manage returns, refunds and customer service enquiries;
• operate and maintain customer accounts;
• help keep our website, customers and transactions secure;
• improve our website, products and shopping experience;
• comply with applicable legal and regulatory requirements;
• send marketing communications where permitted and appropriate.

Our Reasons for Using Your Information

Where UK data protection law applies, we will process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests where those interests are not overridden by your rights, or where you have provided valid consent.

Payment Information

When you make a purchase, payment information may be processed by payment service providers used to complete and secure your transaction.

The payment methods available to you will be shown during checkout. Payment providers may process information in accordance with their own privacy and security practices.

We do not claim to store complete payment card details unless this is expressly stated and actually forms part of the payment service being provided.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website performance and, where applicable, support analytics or marketing activities.

Where required by law, non-essential cookies will be used in accordance with your consent choices.

You may be able to manage certain cookie preferences through the cookie controls made available on the website or through your browser settings.

Who We May Share Information With

We may share personal information with trusted service providers where reasonably necessary to operate our website, process orders and provide our services.

Depending on the services used, these may include payment providers, delivery and logistics providers, website and technology providers, customer service providers, professional advisers and other suppliers supporting our operations.

We may also disclose information where required by law, regulation, court order or another lawful request.

Marketing Communications

Where permitted, we may send you information about products, offers, promotions or other updates that may be relevant to you.

Where consent is required, marketing communications will be sent only where the appropriate consent has been obtained.

You can opt out of eligible marketing communications at any time using the unsubscribe option included in the communication or other preference controls made available to you.

Opting out of marketing will not prevent us from sending important service messages relating to an order or your account.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting, tax, fraud prevention or dispute-resolution requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

International Transfers

Some service providers supporting our website or business may process personal information in countries outside the United Kingdom.

Where UK data protection law applies and a restricted international transfer takes place, appropriate safeguards will be used where required by law.

Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Children’s Privacy

Our website is intended for general retail use and is not designed specifically to collect personal information from children.

Where age-related requirements apply to a particular service, we will take reasonable steps to comply with applicable legal requirements.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by those organisations before submitting personal information.

UK Privacy Law

Where applicable, personal information will be handled in accordance with relevant UK data protection requirements, including the UK GDPR and the Data Protection Act 2018.

Nothing in this policy is intended to limit any data protection rights available to you under applicable law.

Questions About Your Information?

If you have a question about this Privacy Policy, the way your personal information is handled or you wish to exercise an applicable privacy right, please contact us using the details provided on our Contact page.

We may need to verify your identity before completing certain privacy requests in order to help protect your information.