Return policy

Can I Return My Order?

Eligible items may be returned within 30 days of receiving your order.

To qualify for a return, items should normally be unworn, unused, unwashed and in their original condition, with all original labels and tags attached where applicable.

Please take reasonable care of products while they are in your possession and before returning them.

Preparing Your Return

Please ensure that returned items are securely packaged and are in a condition suitable for return.

Items that show signs of wear, washing, alteration, damage caused after delivery or other use beyond what is reasonably necessary to inspect the product may not qualify for a full refund, subject to your statutory rights.

Requesting a Return

If you would like to return an eligible item, please follow the return instructions provided on our website or contact our customer service team through our Contact page.

When contacting us about a return, please provide your order number and details of the item or items you wish to return so that we can assist you efficiently.

Please follow the return instructions provided to you before sending an item back.

Items That May Not Be Returnable

Certain products may not be eligible for return where an exclusion is permitted by law. This may include certain sealed products where the seal has been broken after delivery, personalised products or items subject to hygiene or health protection restrictions.

Any product-specific return restrictions will be explained where applicable.

These exclusions do not affect your legal rights where an item is faulty, damaged, incorrectly supplied or otherwise not in conformity with your statutory rights.

Sale & Promotional Items

Unless a lawful product-specific exclusion is clearly stated, eligible sale and promotional items may be returned in accordance with this Returns Policy.

Your statutory rights are not affected simply because an item was purchased at a reduced price.

Original Delivery Costs

Where you exercise a statutory right to cancel an eligible online order, any refund of standard delivery charges will be handled in accordance with applicable consumer law.

Additional delivery costs resulting from choosing a delivery option more expensive than the standard delivery option may not be refundable where permitted by law.

Returning Your Items

Any applicable return method, instructions and charges will be shown or communicated as part of the return process.

Where an item is faulty, damaged or incorrectly supplied, return arrangements will be handled in accordance with applicable consumer law and your statutory rights.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or materially different from what you ordered, please contact our customer service team as soon as reasonably possible.

Please provide your order number and information about the issue. Where appropriate, we may also ask for photographs to help us review the problem.

Qualifying issues will be handled in accordance with applicable consumer law and may result in an appropriate repair, replacement, refund or other remedy depending on the circumstances.

Changed Your Mind?

We understand that sometimes an item may not be quite right. Eligible items can be returned within the 30-day return period, provided they meet the conditions set out in this policy.

For clothing and fashion items, please take care when trying products on and avoid removing labels until you are sure you wish to keep them.