Terms of service

Using Our Website

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.

You may use this website for personal and lawful purposes only. You must not use the website in any way that could damage, interrupt or interfere with its normal operation or the experience of other users.

Account & Registration

If you create an account, you are responsible for keeping your login details and password secure. Information provided when registering or placing an order should be accurate, complete and kept up to date.

Please contact us if you believe that your account has been accessed or used without your permission.

Product Information

We take reasonable care to ensure that product descriptions, images, sizes, colours and prices shown on the website are accurate.

Product colours may appear slightly different depending on your screen or device settings. Packaging and minor product details may also vary from those shown online.

Stock Availability

All products are offered subject to availability. If an item becomes unavailable after your order has been placed, we may cancel the affected item and refund the amount paid for it.

Where only part of an order is available, available items may be processed separately and unavailable items may be cancelled and refunded.

Prices & Promotions

Prices displayed on the website are the prices applicable at the time of purchase, except where an obvious pricing error has occurred. Any applicable delivery charges will be shown before you complete checkout.

Sale prices, promotional offers and discount codes may apply only to selected products and for a limited period. Unless otherwise stated, promotional offers cannot be used together.

We reserve the right to correct obvious pricing or promotional errors and, where necessary, cancel an affected order and issue an appropriate refund.

Placing an Order

When you submit an order, you are offering to purchase the products shown in your basket.

An acknowledgement that we have received your order does not necessarily mean that the order has been accepted. Your purchase becomes binding once the order has been accepted and processed by us.

Please check your items, delivery address and contact information carefully before completing your order.

Order Acceptance & Cancellation

We may refuse or cancel an order where reasonably necessary, including where an item is unavailable, payment cannot be authorised, incorrect product or pricing information has been published, or unauthorised activity is reasonably suspected.

If payment has already been taken for an order that we cancel, the relevant amount will normally be refunded to the original payment method.

Payment

Payment must be made using one of the payment methods available at checkout. Available payment methods may vary depending on your location, order value or payment provider.

By submitting your payment information, you confirm that you are authorised to use the selected payment method and that the details supplied are correct.

Orders may be subject to standard payment verification and security checks before acceptance.

Delivery

Available delivery methods, estimated delivery times and any applicable charges will be displayed during checkout or on our delivery information page.

Delivery timeframes are estimates unless expressly stated otherwise. Occasionally, circumstances outside our reasonable control may result in delays.

Please make sure that the delivery address provided with your order is complete and accurate.

Returns & Refunds

Eligible products may be returned in accordance with our Returns Policy. Products should normally be returned unworn, unused and in their original condition, with labels and packaging intact where applicable.

Some items may be excluded from return for hygiene, safety or other lawful reasons. Any applicable exclusions will be explained in our Returns Policy.

Once a refund has been approved, it will normally be returned to the original payment method, subject to normal payment processing times.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or materially different from the item ordered, please contact our customer service team as soon as reasonably possible.

Where applicable, we will provide an appropriate remedy in accordance with applicable consumer law.

Intellectual Property

Unless otherwise stated, website content including text, graphics, photographs, designs and layouts is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed or used commercially without permission from the relevant rights holder.

Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to applicable consumer rights, we will not be responsible for losses that were not reasonably foreseeable when the contract was made or for events outside our reasonable control.

Your Information

Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable legal requirements.

Unless the law requires otherwise, the terms in effect when your order was placed will apply to that purchase.

Governing Law

Where applicable, these Terms & Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer rights that may apply to you based on where you live.